About the Company: As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Geneva, Lisbon, Porto and Casablanca. We are looking for an application support speicialised with FX Risks for one of our clients, an investment bank set in Montreal Role Overview : The team responsible for the frontline support of the FX IT trade booking, order booking, and risk systems: The team is providing support for the FX trading business in the Americas, as part of 24-hour support organization along with colleagues in London and New York supporting the FX trading business globally The team ensures a very responsive service to trading, sales, middle office, risk management, back office and all other system users with prompt communication, rapid resolution, and appropriate follow-up for all issues The team works closely with FX e-commerce and back-office IT support functions, and with project delivery teams, to provide seamless support and delivery from users’ perspective Key responsabilities : The responsibilities of this role include, but are not limited to : • Develop good relations with the FX trading business (FO, MO/Risk, BO), follow relationship with third parties, manage / assist members of team • Support: high-quality support coverage, providing every day user support and prompt resolution of, and regular communication about, major incidents when required • Co-ordinate with other teams worldwide, especially the FX Risk IT support teams in London and New York, with daily handover calls, to ensure a seamless support on production incidents and issues • Take ownership of production issues, propose solutions, and track follow-up to avoid re-occurrence. • Ensure pro-active monitoring of systems to ensure problems are detected promptly and usually by IT before users • Enforce change management procedures to ensure production stability while facilitating rapid system advances • Work with project / development teams both as needed for level 3 production support • Participate to DRP / BCP exercises, regulatory/compliance exercises, and follow up related tasks. • Provide and contribute to periodical local and global reporting • Pro-active monitoring of system health metrics to identify issues before they impact the trading business • Provide system and process documentation and training to users. • Ensure IT team is cross-trained with sufficient expertise to avoid key-person risks. Required Qualifications and Skills: • 3 years of experience in a similar role • Eperience working with FX trading applications • Ability to juggle multiple requests at the same time from demanding users. • Ability to articulate technical concepts succinctly to a non-technical audience. • Experience of providing informal people and team leadership in specific production situations and/or for specific small-project deliveries • Proficiency FX products (Spot, Forwards, Swaps, NDF’s, FX options) • Proficiency with PnL and Risk Management concepts including VaR and sensitivities • Support of systems running on Windows Server environment (Windows services; IIS; Scheduled Tasks) • Support of systems running on a UNIX environment; general UNIX navigation; ability to read and understand UNIX shell / Perl scripts. • Support of SQL database based systems. Good SQL query skills; ability to read Stored Procured; understanding of basic Query Optimisation. • Experience supporting large batch systems (typically Control M) • Familiarity with monitoring systems like ITRS Geneos Language: English : mandatory French : a strong asset