1st Line Engineer

1st Line Engineer Up to £27,000 Northampton (Hybrid) Ready to take your IT career to the next level? As a 1st Line Engineer, you'll be the first point of contact for resolving technical issues, ensuring clients receive top-notch service and support. You’ll manage technical cases, monitor IT systems, and work closely with the technical team to ensure smooth and efficient operations, all while maintaining excellent customer service. What’s in it for you? Enjoy hybrid working for a better work-life balance, alongside a competitive salary of up to £27,000 based on experience. Benefit from incentives, holidays, vouchers, and spot prizes, plus state-of-the-art technology for both home and office use. You’ll also receive subsidised healthcare and 25-30 days annual leave (increasing with tenure) and access to a progression plan with training and mentorship. What we’re looking for: * Experience in IT helpdesk support or similar role within a IT Reseller, VAR, MSP * Knowledge of systems like Microsoft 10, Office 365, Windows Server, and Exchange * Experience setting up and supporting mobile devices * Excellent customer service and communication skills * IT qualifications and GCSEs in Maths and English (or equivalent) * UK driving license If you're passionate about IT, customer service, and solving technical challenges, this is the perfect opportunity for you. Apply now and join a supportive, forward-thinking team