Service Delivery Associate Northampton (Hybrid) | £28,000–£30,000 Join the Service Delivery team at a leading IT reseller, supporting a portfolio of managed service clients across the UK. In this role, you'll manage the shared client inbox, coordinate service responses, report on SLAs, and ensure consistent, high-quality support. It's a great opportunity for someone with a passion for customer service, strong organisation skills, and an eye for detail. What’s on offer: Hybrid working (3 days in / 2 days remote), 25–30 days holiday bank holidays 2 weeks optional unpaid leave, subsidised healthcare, top-spec tech setup, training and mentorship programme, social events, and performance incentives (spot prizes, vouchers, holidays). What we’re looking for: * 1–2 years in a customer-facing or service delivery role (ideally in IT) * Strong written and verbal communication skills * Excellent organisation and time management * Confident using Microsoft Office tools * Detail-focused, proactive, and passionate about customer excellence If you're looking for a hands-on service operations role in a supportive, growth-focused team, this one’s for you