Service Desk Engineer

Service Desk Engineer – Hemel Hempstead (Office Based) Up to £27,000 Company Benefits This is a hands-on support role within a growing managed service provider offering tailored IT and communications solutions. As a Service Desk Engineer, you’ll provide first-line technical support to a wide range of clients, resolving issues remotely across Microsoft environments. You’ll be based long-term at the company’s Hemel office. The role combines day-to-day troubleshooting with opportunities to work on project delivery alongside senior engineers. What’s on offer: You’ll join a collaborative team in a company that values practical expertise and customer focus over rigid, one-size-fits-all support. The business supports over 275 UK organisations and continues to grow through strategic acquisitions. In return, you’ll benefit from hands-on training, long-term development, and exposure to a broad range of technologies across diverse client environments. What we’re looking for: * 1–2 years’ experience in a service desk or technical support role, ideally within an MSP environment. * Strong troubleshooting and customer service skills * Good knowledge of Microsoft 365, Windows 10, and Windows Server 2012 * Experience with Active Directory/Entra, Microsoft Intune, SharePoint Online, and Teams * Have an understnaidng of networking principals and troubleshooting. * Ability to prioritise tasks and manage workload in a ticketed environment * Excellent communication and documentation skills * Logical, methodical approach with strong attention to detail If you're looking for a varied support role with long-term development in a growing, people-focused IT business, we’d love to hear from you