IT Support Analyst – Legal Specialist Exeter | Hybrid I’m working with a leading law firm , who are looking for a proactive and personable IT Support Analyst to join their growing team in Exeter . This is a fantastic opportunity for someone with 1st/2nd line support experience within the legal industry, looking to build on their technical skills while supporting a modern Microsoft-based IT estate. The Role: As part of a friendly and forward-thinking IT team, you’ll be delivering hands-on support across the firm – covering everything from device setup and troubleshooting, to assisting with legal software and Microsoft 365 queries. You'll play a key role in keeping internal users productive and systems running smoothly. ️ What You’ll Be Doing: Responding to incoming support tickets via ServiceNow Providing 1st/2nd line support across Windows 10/11 , O365 , and Active Directory Preparing and configuring laptops, desktops, and mobile devices (iOS) Supporting meeting room setups and remote users Escalating issues to 3rd line or external vendors when required Supporting legal software tools (Aderant, iManage, Intapp, BigHand, Litera) Occasionally travelling to regional offices when needed Participating in occasional out-of-hours support ✅ What You’ll Bring: Previous IT helpdesk/service desk experience , ideally in a legal or professional services firm Strong troubleshooting skills across Microsoft tech stack: Windows 10/11 , Office 365 , Active Directory , basic Group Policy Familiarity with network basics (Wi-Fi, cabling, DNS/DHCP, VPNs) Experience supporting iOS mobile devices Professional attitude with a focus on excellent customer service Bonus Skills (Desirable): Exposure to Intune , MECM , or AVD environments Experience supporting legal software from Aderant, BigHand, iManage, Intapp, or Litera Familiarity with Exchange Online and basic PowerShell scripting This is a great opportunity to join a team that values collaboration, development, and tech innovation. If you're looking to deepen your experience in legal tech support within a modern, friendly working environment – this could be a great fit. Interested? Apply now or get in touch for more details!