Are you an ambitious IT professional with a passion for learning and progression? Join a global specialist manufacturer with a growing IT hub in Newcastle and take the next step in your career. We're looking for an IT Technician to provide first-line support, help drive proactive maintenance and contribute to exciting IT projects. You'll be part of a collaborative team, supporting users across the business and developing your skills in a dynamic, supportive environment. What you'll do: Deliver first-line support via email, Teams, phone, and face-to-face Manage and prioritise support tickets, escalating where needed Monitor and maintain systems to prevent issues and enhance security Support IT projects, including testing and creating user documentation What we're looking for: Experience in first-line support, including Office 365 and desktop support Strong communication and customer service skills A proactive mindset and eagerness to learn Awareness of cyber security and Microsoft 365 tools Why join us? Be part of a global business with a local tech hub Gain hands-on experience with modern systems and tools Grow your career with training and development opportunities