banking or financial background is required Pay rates: INC - $54.16 T4 - $46.21 Contract Period: 24 months with potential to extend or convert Location : Toronto, ON Location Type: Hybrid; 2 days a week (Tuesdays & Thursdays) Business Hours: Monday to Friday MUST have: • 5 years in Retail Banking industry in areas such as Product, Operations, Branch or Customer Service • Understanding of retail banking products and business processes • Quantitative skills with the ability to analyze issues, consolidate learning to develop strategies, and deploy tactics • Analytical skills and strong attention to detail • Experience of leading cross-functional initiatives • Bachelors Degree You might also have: • Excellent relationship development and management skills • Ability to prioritize and manage multiple assignments simultaneously • Team oriented, flexible, collaborative • Results oriented, driven and self-motivated with a commitment to excellence • Advanced PowerPoint and Excel skills Job Responsibilities: Execute on and resolve customer inquiries and escalations from various teams related to New to Canada customer accounts Perform impact assessment for a new regulatory, policy or process requirement impacting New to Canada programs, create detailed change management plans and workback schedules, get alignment from cross-functional partners and oversee execution Develop and maintain program dashboards and update monthly metrics and management reporting Update external and/or internal program documents Work with Digital teams to create detailed requirements and perform UAT