A brand new role has arisen with a growing law firm. This is an ideal role for an individual who has experience of providing 1st and 2nd line support within a law firm or professional services environment and has proven experience of working alongside an outsource provider. In addition to managing the day-today relationship with the outsourced provider, you will provide initial first point of contact support, troubleshooting and advice for all internal clients/colleagues, as well as handling IT inductions and ad-hoc training for new joiners and existing staff. The role is a busy one. Key responsibilities and duties will include, but will not be limited to-; · Day-to-day Supplier management · Leading the Firm’s cyber risks awareness programme · Budgetary input · Licence management · Insurance (Cyber) · Mobile management · Policies and procedures · Hardware · Asset management · Contracts register · Service catalogue · Software upgrades/maintenance (with outsourced MSP) · Template management · Software development (in conjunction with SaaS providers) · Project management (including office moves) · On/offboarding · Induction · Training · KPIs · 1st/2nd line support · Local network/infrastructure · Risk and compliance · Business continuity/incident response · Intranet update/maintenance The ideal candidate will be able to offer · Minimum of 3 years’ experience in a similar role, within a professional services environment. · Experience of working with an outsourced IT Managed Service provider. · Excellent communication and problem-solving skills - ability to build professional working relationships both internally and externally, across all levels. · Able to prioritise and escalate tasks and workloads to provide the best possible service to internal clients. · Experienced in the maintenance and negotiation of contracts with both new and existing third-party suppliers My client can offer hybrid working of 3days per week in the office (flexibility will be required at times to assist with seat/floor moves, roll outs of new tech etc), as well as benefits that include season ticket loan and a great working culture.