2nd Line IT Engineer Perfect opportunity for an experienced IT professional with 3 years in IT support, looking to expand technical skills in a dynamic environment. Full-time, permanent position based in Kent, offering a competitive salary dependent on experience. Immediate start available – candidates on short notice or available now are highly encouraged to apply. To apply, please email oliver.light@searchability.com Who are the client? Our client is a leading, UK-wide technology services provider with an excellent reputation in the fire, security, and integrated systems space. With a strong commitment to sustainability and innovation, they offer a collaborative working culture and opportunities to work across a diverse range of systems and networks. What will you be doing? Joining as a 2nd Line IT Engineer, you’ll provide advanced technical support for escalated issues across a multi-site network. You’ll troubleshoot hardware and software problems, support infrastructure upgrades, mentor 1st line support, and maintain system performance across servers, applications, and networks. What will you need? A minimum of 3 years’ experience in IT support, ideally in a second-line role Strong troubleshooting skills across Windows operating systems and Microsoft 365 Hands-on experience with Active Directory, including Azure AD Solid understanding of core networking protocols – TCP/IP, DNS, DHCP, VPNs, and VLANs Practical knowledge of Cisco Meraki for switches, firewalls, and wireless networks Familiarity with virtualisation technologies, especially Hyper-V Confident using ITSM tools (such as Atera or Jamf) to manage and resolve support tickets Strong communication skills and a proactive, customer-focused attitude Full UK driving license with flexibility to travel to other UK sites when needed What would be desirable? Relevant certifications (CompTIA A, Network, Microsoft Certified) Exposure to SimPro Previous experience mentoring or training junior IT staff To Apply… Please apply through this advert or email your CV directly to oliver.light@searchability.com. By applying, you consent to your application being processed and submitted to the client for this vacancy only. KEY SKILLS – IT Support, 2nd Line, Networking, Windows Server, Active Directory, Office 365, TCP/IP, DNS, DHCP, VPN, Cisco Meraki, Hyper-V, Helpdesk, Infrastructure, CCNA, ITSM.