L1 IT Support Technician

Job Description: Our client is seeking a technically skilled L1 IT Support Technician to provide first-line technical support. This role is hybrid and includes some travel to client sites in Vancouver as needed. The ideal candidate has a solid understanding of IT support practices and is comfortable assisting end-users with Microsoft Teams, Cisco, Meraki, Active Directory, Group Policy Management, and other troubleshooting. Key Responsibilities: Respond to and resolve L1 support requests, including hardware, software, and connectivity issues Utilizes strong knowledge with Cisco including Meraki and other networking technologies Provide remote troubleshooting assistance via phone, email, or remote desktop tools Support, troubleshoot, and administer Microsoft Teams/ Cisco Webex including user access, settings, and collaboration tools Escalate complex issues to higher-level when appropriate Document support activities and maintain accurate service records in the ticketing system Visit client sites in Vancouver to support onsite needs when required Maintain strong communication and professionalism with end-users and internal teams Qualifications: Experience in a technical support or help desk role at a Managed IT Services Provider or Value-Added Reseller Strong knowledge of Microsoft 365, especially Microsoft Teams Experience working with Cisco Technologies (ex. Meraki, Webex, AnyConnect etc.) is ideal Familiarity with Windows OS along with group policy management, some firewall troubleshooting, active directory management etc. Excellent verbal and written communication skills Ability to manage time effectively and work independently Ability to travel locally to client sites as required