IT Engineer

We are looking for an enthusiastic IT Support Engineer to join a well-established manufacturing organization based in Amersham. The successful candidate will be responsible for providing technical support to internal users, from handling day-to-day support requests to getting involved in project work and system improvements. This a full-time office-based role and will play a pivotal part in managing the infrastructure, managing hardware and software, and resolving technical challenges. ROLE: * Maintaining systems, optimizing IT performance, and providing day-to-day support. * Supporting Windows desktop / server technologies. * Assisting in the delivery of IT projects (software / hardware updates, rollout’s, server upgrades, migrations etc). * Maintaining the onsite server. * Manage on-boarding/off-boarding processes for hardware and software. * Maintain IT assets across the organization. * Monitor system performance, backups, and security protocols. * Providing IT support and help to customers / client base. * Getting involved with RMA processes and tasks involved to sort out issues. * Troubleshoot hardware and software issues. * Install, configure, and maintain computer hardware, software, and external devices. * Ensure compliance with all relevant policies and procedures. REQUIREMENTS: * 1-2 years relevant IT support experience. * Fluent in English, with a proficient level of customer service experience. * Knowledge of Active Directory, Office 365, and other cloud technologies. * Experience with troubleshooting hardware and software issues. * Excellent problem-solving and communication skills. * Own car preferred. MORE JOB INFO: * Fully office based. * Parking available. * Dynamic & diverse working environment * 21 days annual leave bank holidays * 8:00am – 5:00pm (Monday to Thursday) and 8:00am – 12:30pm (Friday)