We are looking for a proactive Customer Success Manager to help onboard new clients, provide platform training, and ensure a seamless user experience. You will play a key role in learning / capturing feedback from clients, driving platform adoption, new setups, and offering low-level technical support as you build relationships with your clients Tracking customer engagement, identify areas for improvement, and contribute to refining the overall user journey. Analyze customer usage data to identify opportunities for engagement and flag customers at risk of churn. Identify and escalate recurring technical issues that impact the user experience or sales process. Build relationships with engaged users to create referrals and case studies . Provide basic technical support to existing clients. Required Skills & Experience: Previous experience in a technical support, account management, or customer success role , ideally in a SaaS business. Strong IT literacy and ability to learn new software quickly. Excellent communication skills, with the ability to empathize with clients and explain technical concepts clearly.