IT Support Engineer - 2nd / 3rd Line £40-45K benefits 5 years' experience in IT support (2nd line or above) Good Office 365 skills & Hands-on experience with Exchange, Intune, SharePoint, Power Platform, and PowerShell Strong knowledge of AD, DNS, DHCP, TCP/IP, VLANs, firewalls, and VPNs Virtualisation expertise (VMware, Hyper-V) Strong documentation, time management, and communication skills Customer-first mindset and a problem-solving attitude