Salesforce Field Service Specialist

Following a strategic acquisition, my client is leading the rollout of Salesforce Field Service across multiple newly acquired businesses within their group. They're looking for a Salesforce Field Service Specialist to lead this effort — from hands-on implementation to continuous optimisation of the platform. Key Responsibilities Deliver end-to-end implementations of Salesforce Field Service (FSL) across multiple business units. Configure and optimise scheduling policies, work rules, service objectives, resource management, and shift patterns. Support Dispatcher Console configuration and the management of the Service Appointment lifecycle. Deploy and customise the Field Service mobile app, including offline capabilities and technician support. Manage inventory tracking, return processes, and mobile workforce logistics. Act as the subject matter expert for SFS within the organisation, providing architectural and technical guidance. Collaborate with stakeholders to tailor SFS functionality to business requirements and continuously improve usability. Requirements 2 years' experience in Salesforce Field Service delivery. Strong knowledge of managed package installation, guided setup, and mobile architecture. Experience with SFS dispatcher console, bulk scheduling, preventive maintenance, and workforce optimisation. Understanding of field-based operations, resource planning, and mobile-first service strategies. Strong problem-solving and stakeholder management skills. Salesforce Field Service Consultant certification is highly desirable. UK or EU-based with fluent English and ability to travel occasionally. Does this sound like you? Apply now and I'll be in touch to discuss the role in further detail.