Observability Subject Matter Expert (SME)

Smart Edge’s Client is looking for an individual to help with their Observability Subject Matter Expert (SME)@ Telford, UK Experince Required : • Observability Architecture & Strategy: Design and implement observability pipelines using AWS-native and third-party tools. Define telemetry standards (metrics, logs, traces) across microservices, APIs, and data pipelines. Establish SLIs/SLOs and integrate them into service health dashboards. AWS Workload Monitoring: Implement observability for AWS Connect (contact flows, agent metrics, call quality). Monitor AWS Data Services (Glue, Redshift, Athena, S3, Lake Formation) for performance, throughput, and data lineage. Integrate AWS Integration Services (API Gateway, EventBridge, Step Functions, Lambda) with distributed tracing and structured logging. Tooling & Automation: Deploy and manage observability tools: CloudWatch, X-Ray, OpenTelemetry, Prometheus, Grafana, Datadog, Splunk, ELK. Automate alerting, anomaly detection, and incident correlation using AI/ML-based tools. Integrate observability into CI/CD pipelines and Infrastructure-as-Code (IaC) workflows. Incident Management & RCA: Lead real-time diagnostics during major incidents using telemetry data. Conduct post-incident reviews with detailed root cause analysis and observability insights. Collaboration & Governance: Work closely with DevOps, Security, and Application teams to enforce observability standards. Ensure compliance with data governance, retention, and security policies for telemetry data. 7 years in observability engineering. Deep expertise in AWS services, especially AWS Connect, Glue, Lambda, API Gateway, S3, Infrastructure and Network Strong hands-on experience with observability stacks such as : Dynatrace OpenTelemetry, Prometheus, Grafana, Datadog, Splunk, ELK, CloudWatch/X-Ray. Proficient in scripting (Python, Bash) and IaC (Terraform, CloudFormation). Experience with monitoring enterprise platforms like Pega and Contact Center systems. Solid understanding of distributed systems, networking, and application performance tuning." If this sounds like a role you would be interested in or if you know someone in this field. Connect with me or email me at sharshini.a@smartedgesolutions.co.uk Alternatively, you can call me on Tel: 44(0)203 500 2108.