Lead Functional Consultant - ServiceNow

WE ARE SoftServe is a global digital solutions company with headquarters in Austin, Texas, founded in 1993. Our associates work on 1,100 projects with clients in the USA, Europe, APAC, and LatAm. We are about people who create bold things, make a difference, have fun, and love their work. The Low Code Platforms practice works as a global organization as part of SoftServe Digital Platforms Group and addresses the rapidly growing demand for Low Code platforms such as ServiceNow, Pegasystems, the Microsoft Power Platform, and others. The team builds cross-industry low-code solutions and is responsible for both the development of low-code applications and the delivery of advisory and implementation services to our client base in accordance with the platform design best practices and a defined implementation methodology. IF YOU ARE Having proven experience implementing and optimizing ServiceNow solutions Possessing deep knowledge of ITIL-based processes and how they map to the ServiceNow module Familiar with facilitation, presentation, and communication Skilled in analytics, problem-solving, and designing processes Great at developing high-quality documentation and process maps AND YOU WANT TO Lead the design, implementation, and optimization of ServiceNow solutions, including CSM, CMDB Analyze existing ITIL-based processes and recommend improvements using ServiceNow best practices Gather, document, and validate functional and technical requirements from business stakeholders Translate requirements into user stories, use cases, process flows, and functional specifications Create and deliver training materials and sessions for end-users and system administrators Provide ongoing support, guidance, and recommendations to maximize platform adoption and value Communicate complex technical concepts in a clear and accessible way to non-technical stakeholders TOGETHER WE WILL Cooperate with top experts Immerse in interesting consulting engagements Embrace wide career opportunities, challenging projects, top-notch technologies, and a clear career path with SoftServe’s People Excellence program Have access to 11,300 learning solutions with SoftServe University and Udemy Business Help you with your individual initiatives — we are open to them, just come and share your ideas! All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity/expression, or protected veteran status. SoftServe is an Equal Opportunity Employer.