2nd Line Support Analyst

Second Line Support Analyst Nottingham or Hatfield | Up to £31,000 | 24/7 Shift Pattern | SC Clearance Required or Eligible Join a leading IT services company as we expand our team following a major contract win! We're looking for driven and proactive Second Line Support Analysts to join our 24/7 Technical Operations Command Centres in Nottingham or Hatfield. Why Join Us? This is more than just a support role - it's a chance to become part of a flagship, high-profile account where you'll make a real impact. You'll be working in a fast-paced, technically varied environment focused on triage, batch management, event monitoring, and resolving incidents - helping to boost first-time fix rates and deliver real value to our customers. What You'll Be Doing: Provide 2nd line support across a range of IT infrastructure technologies Manage batch processing and event/alert monitoring Handle incident resolution to meet or exceed SLA targets Support patching, change requests, and technical escalations Maintain accurate records via incident and call management tools Collaborate with team members to continuously improve service delivery What You'll Bring: Essential: Eligible for or currently hold SC clearance Experience or exposure to second-line infrastructure support Working knowledge of SQL, Wintel, Messaging, Patching, and iSeries Operations Willingness to work a 24/7 rotating shift pattern Strong communication and customer service skills Ability to work under pressure and take initiative Desirable: Experience with incident and problem management tools ITIL awareness or certification Solid understanding of server environments and IT infrastructure Proficiency in MS Word and Excel Important to Know: This is an office-based role (5 days a week) in either Nottingham or Hatfield, so please consider your commute before applying. Ready to step up and support mission-critical services at the heart of a major tech operation? Apply now to be part of a team where your skills will be valued and your growth supported