2nd Line Support Engineer

I am working with an amazing MSP with a brilliant track record of delivering exceptional results to their clients, they are very much focused on providing the best customer satisfaction with brilliant technical support. I am looking for an experienced and dynamic Second Line Engineer to join the helpdesk team, this role serves as a primary escalation point to ensure the resolution of escalated tickets and changes within contracted service levels. Your key responsibilities will be to handle escalated issues from first-line support that require a deeper level of technical expertise as well as Perform advanced troubleshooting of hardware, software, network, and system-related issues and Coordinate with third-line engineers or external vendors when necessary to resolve complex issues. To be successful in this role you must have the following skills * An understanding of ITIL and Cyber Essentials frameworks. * Endpoint support for Microsoft Windows and Apple Mac devices, with a focus on troubleshooting and ensuring user productivity. * Proficiency in the support and management of Microsoft 365 products, including but not limited to Exchange, SharePoint, OneDrive, and Intune. * Management of Azure resources such as Azure Session Desktops and Azure files. * Windows Server administration including Active Directory, Group Policy, DHCP and DNS. * Solid understanding of network infrastructure, including DNS, Wi-Fi, VLANs, and VPNs, with an ability to troubleshoot connectivity issues. On offer is Hybrid working in a lovely working environment, great benefits including private medical cover and a chance to be part of an amazing organisation. For more details click apply now