3rd line support Engineer

3rd Line Service Desk Engineer Location: Newport or Cardiff (Hybrid) The Opportunity A superb opportunity for a 3rd line service desk engineer to join a well-established IT consultancy with a broad range of clients across diverse sectors. Provide advanced technical support and managing the infrastructure and security requirements of the client. Take ownership of infrastructure, security, and support across a varied client estate. Excellent experience within the Microsoft environments, proactive about automation, and solid in backup and disaster recovery, The Role: Support the infrastructure stack, including Microsoft Entra ID, SSO, Azure, VMs consisting of domain controllers, file servers, hosted RDS environment, and other hosted services. Maintain patching schedules for Microsoft applications, third-party applications, and anti-virus definitions including Microsoft Defender. Maintain compliance with Cyber Essentials standards. Provide support including Microsoft Intune and legacy systems Support device endpoints using Manage Engine Endpoint & Applications Manager. Maintain patching schedules and configuration for various devices via policy, and daily checks. Report on endpoint coverage and compliance. Reduce complexity and increase productivity across the Microsoft environment. Develop smoother, more efficient ways of working. Manage, Review, and ensure the Disaster Recovery Plan is fit for purpose, via detailed documentation in conjunction with the client. Conduct regular disaster recovery assurance testing for various systems, including Azure infrastructure failover, M365 backup/restore, network infrastructure failover. The Person Strong experience with Microsoft Azure, Intune, Manage Engine, and M365 AZ-104 certification (or working towards it) Confident scripting with PowerShell Hands-on with VMs, networking, security and DR planning Good communicator, detail-oriented, and a problem-solver