User Researcher – SC Cleared (Permanent Role) We’re partnering with a well-regarded IT services firm that delivers digital transformation solutions to public sector clients. They’re looking to onboard a permanent User Researcher with experience working in GDS-aligned environments. Location: Remote-first, occasional travel to client locations Salary: Up to £60,000 per year benefits Security Clearance: Active SC clearance required Key Requirement: Familiarity with Government Digital Service (GDS) standards and practices The Role As a User Researcher, you’ll be central to uncovering the needs and behaviours of end-users and ensuring digital services are designed with them in mind. You’ll collaborate across multidisciplinary teams to deliver actionable insights that shape inclusive and effective user experiences. Responsibilities Design and lead research activities throughout the project lifecycle — from discovery to implementation Choose and apply the most effective research techniques (e.g., interviews, usability testing, surveys, diary studies) based on the context Generate and present insights that support evidence-based decision-making in agile delivery teams Engage with stakeholders to align research goals with user and business needs Facilitate workshops and synthesis sessions to promote empathy and user understanding within delivery teams Analyse both qualitative and quantitative data to inform product or service improvements Work closely with other researchers, designers, product owners, and developers Champion user-centred practices across the organisation and help embed research into delivery processes Required Experience Proven experience conducting user research across different delivery phases Solid understanding of GDS standards and how they influence service design Ability to work independently as a lead researcher within agile teams Skilled in selecting and applying appropriate research methodologies Comfortable communicating research findings through storytelling and visualisation Familiar with tools used for in-person and remote research, and experience testing concepts using prototypes Strong stakeholder engagement and facilitation skills This is a great opportunity to make a meaningful impact by shaping user-focused digital services in the public sector.