Senior IT Support Engineer (Derby)

Senior IT Support Engineer Derby Permanent £35,000 - £40,000 (DOE) Senior IT Support Engineer needed with strong Windows Server, Networks and IT Infrastructure skills. A chance to join an established IT Managed Services business based in Derby. Working from the Derby office 4 days/week with the option to work 1 day/week from home (WFH). Must be willing to participate in the team 'on-call' shift rota. Typically one Saturday per month (paid at time and a half): Supporting a range of customer IT Infrastructure including: Windows Server, Networking, Switches, Routers, Desktops, Storage, Telephony, Applications, O365, SaaS/PaaS/laaS, Printers, Linux, Cloud (AWS/Azure). Trouble-shooting, diagnosing resolving IT incidents and more complex IT tickets escalated from 1st/2nd Line Support Engineers. Ensuring consistently high standards of customer satisfaction delivering to agreed service levels (SLAs). Supporting IT projects including installations, upgrades migrations. Mentoring / coaching a small team of 1st/2nd Line IT Support Engineers. Must hold a full UK Driving Licence have your own vehicle. Experience of working for IT Managed Service Providers (MSPs) or IT Support businesses preferred. An IT Certification would be advantageous: MCSA, MCSE, MCP, CCNA, CCNP, ITIL, ITSM, CompTIA. Benefits: £35-40k Salary (DOE) 24 Days Holiday BHs day off on your Birthday Hybrid (1 day/week WFH) Overtime/On-Call Pay (x1.5T) Health Care Pension Training & Career Development More