Following is the Job Description: Requisition Name: Help Desk Analyst Location: Hybrid in Conyers, Georgia
Job Responsibilities •Oversee the daily performance of computer systems and applications. •Answer user inquiries regarding computer software or hardware operation to resolve problems. •Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved. •Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Minimum Qualifications: •High School diploma or GED •Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
Preferred Qualifications •2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. •Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college •Knowledge of Apple iOS
Skills: Skill Required / Desired Amount of Experience Expertise Rating Move [ ] Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Required [ ] Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory. Required Years [ ] Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLAs until resolved. Required Years [ ] Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Required Years [ ] Answer user inquiries regarding computer software or hardware operation to resolve problems. Required Years [ ] Bilingual - Spanish Required [ ] Call Center exp Required Years