Service Delivery Specialist

Service Delivery Agent / Customer Support / Operations (Anti-Money Laundering & Compliance Services) We are looking for a proactive and customer-focused Service Delivery Agent to join our fast-growth FinTech client in Cardiff to help elevate the customer experience to new heights on a number of new services being established. We are looking for somebody who has worked in a contact centre, operations department or service delivery environment previously. You should be well versed taking inbound and outbound calls, managing, creating and resolving new service tickets, collating and analysing documents and then preparing reports. You should be confident in your ability to be part of a team setting up a new service which comes with exciting career prospects for the right person. Our client would like previous experience in banking, financial services, insurance industry working as part of as service based business. You will be responsible for the efficient and effective delivery of various services, by providing on-the-ground support. This role requires a blend of strategic thinking, operational expertise, and analytical skills to drive service quality and customer satisfaction. Experience required: Proven experience in a service delivery environment, demonstrating exceptional customer experience skills. Proven experience using ticketing systems (e.g., HubSpot, Zendesk, Freshdesk, or similar) Ability to efficiently manage and resolve 20–30 support tickets per day, maintaining high accuracy and customer satisfaction. Strong multitasking skills, with the capability to work across multiple internal systems and platforms simultaneously. Basic troubleshooting skills for common technical issues within service delivery. Comfortable in a fast-paced, high-volume customer support / operations department. Have implemented process improvements that enhance efficiency, effectiveness and quality. Previous experience in service payment processing and chasing would be ideal. Ability to manage multiple tasks and meet deadlines in a fast-paced, cross-functional environment. You will also be required to manage the service processes end-to-end, often against tight deadlines and have previous experience in financial services, banking or similar sector. If you are passionate about customer service and are excited to work in the financial technology space, apply today and make a difference! This is a hybrid role with 2-3 days minimum office based days per week in Cardiff city centre. Urgent hiring: Immediate start available We are looking to fill this role as soon as possible and need candidates who are available to start immediately or within the next two weeks. If you're ready to hit the ground running and are eager to make an impact quickly, we encourage you to apply today! As well as the basic salary, there will be a bonus scheme and excellent benefits This is an excellent opportunity for individuals who can join our team without delay. * BY SUBMITTING THIS APPLICATION, YOU AGREE TO THE TALENIQ PRIVACY POLICY AND YOUR DETAILS BEING ADDED TO OUR DATABASE Services offered are those of both, an employment agency for permanent work and an employment business for the supply of contract staff.