3rd Line Support Engineer

3rd Line Support Engineer Norfolk Are you a experienced IT professional ready to take the next step in your career? On behalf of a growing company, we're looking for a 3rd Line Engineer to join a dynamic team where your expertise will make a tangible impact. This is a hands-on technical role with added responsibilities for mentoring junior team members, handling complex escalations, and delivering solutions on client sites. Responsibilities: Act as a senior technical escalation point for 1st and 2nd line engineers. Mentor and support junior team members, fostering technical development and knowledge sharing. Own and resolve high-level support tickets and infrastructure issues. Attend client sites as needed to troubleshoot, deploy, and maintain systems and solutions. Play a key role in service improvement initiatives and best practice enforcement. Ensure customer satisfaction through timely, professional support and communication.Requirements: Strong knowledge of the Microsoft 365 platform, including Exchange Online, SharePoint, Teams, Azure AD, and Intune. Experience in a Senior Helpdesk/Service Desk position or within a Managed Service Provider environment. Proven ability to troubleshoot complex technical issues across networking, desktop, and cloud platforms. Confident in client-facing situations with excellent communication skills. A proactive approach to mentoring and team collaboration. A full UK driving licenseDesirable: Microsoft certifications (e.g., MS-100, AZ-104, etc.) Experience with remote monitoring tools and PSA systems. Exposure to ITIL best practices