About Us Temu is seeking Account Managers to join our growing team. In this role, you will be the primary point of contact for sellers, ensuring seamless onboarding, compliance, and operational support to drive their success on our platform. If you thrive in problem-solving, cross-functional collaboration, and fast-paced e-commerce environments, we’d love to hear from you. Responsibilities: 1.Act as the main liaison for sellers, addressing issues related to registration, compliance, listing support, and account management promptly and professionally. 2.Guide sellers through platform policies, documentation requirements, and troubleshooting steps, including but not limited to product listing errors, payment delays, or compliance violations. 3.Collaborate with internal teams (Legal, Compliance, Product) to resolve seller escalations and improve processes. 4.Analyze seller pain points and feedback to propose platform or workflow optimizations. 5.Conduct training sessions to educate sellers on best practices for account health and growth. 6.Monitor seller performance metrics (e.g., onboarding completion rates, issue resolution time) and report trends to leadership. Qualifications: 1.3 years of experience in e-commerce operations, account management, or seller support, preferably with a marketplace or cross-border platform. 2.Strong problem-solving skills with the ability to navigate complex, ambiguous issues. 3.Familiarity with compliance frameworks (e.g., product standards, tax documentation). 4.Proactive, detail-oriented, and able to manage high-volume inquiries under tight deadlines. 5.Fluent in English and business level mandarin speaking is preferred.