Junior IT Support Technician Ashford Full-Time / permanent Hybrid We are currently seeking an enthusiastic and motivated Junior IT Support Technician to join our international client based in Ashford. The ideal candidate will be a proactive problem-solver with excellent communication skills and a strong desire to learn and grow within the field of Information Technology. The role is varied and offers the opportunity to provide support across a range of areas including network support, application support, desktop and user support, peripheral hardware, printers, and IT infrastructure. Key Responsibilities: - Assist in managing and maintaining the company’s IT systems and infrastructure. - Provide first-line support to users on various issues and problems related to hardware, software, networking, and peripherals. - Install, configure, and troubleshoot desktop systems and applications. - Ensure the proper functioning of laptops, desktops, printers, scanners, and other peripherals. - Support and maintain users' accounts including password resets, user rights, and system policies. - Monitor network performance and contribute to network upgrades and expansions. - Provide support for the company's applications and assist users with usage and troubleshooting. - Log all incoming requests in the IT service management system and ensure that users receive efficient and timely support. - Escalate unresolved issues to senior IT support technicians or other appropriate technical staff. - Perform routine preventative maintenance on equipment and systems. - Stay up-to-date with the latest technologies and advancements in the field. - Participate in IT projects as directed by supervisors or project leads. Qualifications: - Minimum 6 months of hands-on experience in an IT support role, preferred but not required. - Knowledge of Microsoft Office applications, Windows Operating System, and basic networking principles. - Familiarity with ITSM tools, Active Directory, and basics of troubleshooting network issues. - Strong analytical and problem-solving skills. - Excellent verbal and written communication skills. - Eagerness to progress and learn and adapt in a fast-paced IT environment. Benefits: This position comes with the opportunity to work in a fantastic, supportive, and positive environment. It provides a perfect setting for a dedicated junior technician to develop their skills and progress in their IT career