Application Support

Job Description: Application Support This is a hybrid position in London. Shift Pattern Shift 1: 01:00 -10:00 GMT Shift 2: 08:30 - 17:30 GMT Shift 3: 16:30 - 01:30 GMT Primary Skill Set : * Problem Solving: Capable of identifying challenges, developing innovative solutions, and implementing process improvements. * Communication Skills: Excellent written and verbal communication skills are crucial for effective collaboration within the team and with external stakeholders. * Analytical Skills: A strong aptitude for analysing data, identifying trends, and deriving meaningful insights to proactively act on incidents. * Interpersonal Skills: Adept at building and maintaining relationships with cross-functional teams and clients. * Provide on-call support for critical issues and incidents (24x7 rotational on call) * Time Management: Strong organizational skills to effectively prioritize tasks and manage multiple responsibilities simultaneously. * Customer Focus: A customer-centric mindset with the ability to understand and address client needs. * Collaboration: A team player who can work collaboratively with colleagues to achieve common goals. * Conduct incident response and post-incident analysis to improve system resiliency. * Experience in production/application support environment * Possess understanding of Git, Chef, Jenkins, Power Shell, Shell scripting, Oracle , PL/SQL, Unix , ITSM , Java troubleshooting, continuous integration, and continuous deployment (CI/CD) pipelines. * Automate manual processes to improve efficiency and reduce human error. * Monitor system performance and troubleshoot issues in real-time. * Ensure the security and compliance of systems and applications. * Automate operational tasks to achieve high levels of system reliability. Secondary Skill Set: * Splunk Monitoring Setup /Dashboard setup * Dynatrace OneAgent Monitoring Setup/Dashboard Setup * Synthetic Monitoring setup (Dynatrace SaaS/ Blazemeter/grafana) or similar tools * Track record in System reliability Engineering Monitor system health and performance using tools like Splunk & Dynatrace