Product Owner - CRM Transformation - Contract

An ambitious organisation undergoing a major CRM overhaul is looking for an experienced Product Owner to drive delivery across a strategic, cross-functional transformation programme. This is a fantastic opportunity for someone who’s deep in CRM platforms and thrives in fast-paced, Agile environments . You’ll be the voice of the business, translating strategic goals into clear product roadmaps, prioritised backlogs, and real-world outcomes. Please note this role is three days a week in their Paddington office. What You’ll Be Doing Own and manage the CRM product backlog , aligned to commercial and operational goals Translate requirements into actionable user stories and acceptance criteria Lead sprint planning, backlog grooming, stand-ups and retros as part of an Agile team Work with developers, CRM engineers, and 3rd-party partners to deliver impactful functionality Guide the migration of multiple teams onto a central CRM platform Ensure high-quality, user-tested delivery that meets both business and technical expectations Identify dependencies and remove blockers to accelerate delivery Collaborate closely with stakeholders across Sales, Marketing, and Operations What We’re Looking For Proven experience as a Product Owner or Product Manager in CRM transformation projects Hands-on knowledge of Salesforce , Dynamics 365 , HubSpot , or similar platforms Agile/Scrum delivery expertise — comfortable facilitating ceremonies and backlog refinement Strong understanding of CRM business processes, especially across sales and marketing Experience managing CRM migrations or large-scale onboarding projects Skilled at balancing technical constraints with business priorities Confident communicator who can influence stakeholders and drive adoption Why This Role? This is a high-impact project with visibility at the senior level, offering the chance to reshape core business systems . You'll be working in a collaborative, tech-forward team with the autonomy to lead and the backing to deliver. If you're a strategic, delivery-minded Product Owner with CRM expertise , this role offers a platform to make a meaningful difference — fast.