1st Line Support Engineer

1st Line Support Engineer Location: Lockerbie Salary: Up to £28,500 plus benefits Are you an experienced 1st Line Support Engineer looking for a new challenge? Our client, a well-established and growing organisation, is looking for a proactive and skilled individual to join their team. Why You'll Love This Role: Be part of a supportive team with a focus on personal development and continuous learning. Work in a collaborative environment where your ideas and contributions will make a real impact. Develop your skills across a range of technologies, with plenty of opportunities to expand your knowledge. Key Responsibilities: Collaborate with the IT team on a range of projects. Monitor and respond to helpdesk tickets, resolving IT issues efficiently. Configure and deploy new machines for users, including upgrades and repairs. Install, configure, and support printers, drivers, and other hardware. Provide effective support for Office 365, Windows 10, and mobile devices (Android and iOS). Assist with hardware and software procurement as needed. Create and maintain accurate technical documentation. What You'll Need to Succeed: Strong communication skills with a customer-focused approach. Ability to manage workload effectively and prioritise tasks. A solid understanding of networking and security principles. Experience within IT Support Engineer or similar roles If you’re passionate about IT, eager to develop your skills, and ready to make a real impact, this role is for you. Apply today to take the next step in your career!