Service Desk Analyst

1st Line Support Analyst Azure / Intune / Entra ID Circa £30,000 Hybrid – Crawley An exciting opportunity to join a growing logistics organisation that is expanding its support team. You’ll be part of a close-knit IT function, providing first-line technical support within a Microsoft Office 365 environment. Your responsibilities will include managing and resolving support tickets, escalating issues where appropriate, and contributing to the smooth operation of end-user services. This is an ideal role for someone looking to grow and progress within a dynamic and supportive team. They are working with a complete Microsoft cloud environment; therefore, you will be upskilled on the latest tech, such as NetSuite, Azure Defender, Fortinet firewalls, and more. We are looking for someone with: Outstanding customer service skills and a strong service-oriented mindset Proficiency in Microsoft technologies, particularly Office 365 and Azure Active Directory (Entra ID) A proactive support analyst who is eager to learn and develop professionally Experience supporting user lifecycle processes (joiners, movers, leavers) Desirable: Familiarity with Microsoft Intune Handheld devices This is a fantastic opportunity to join a well-respected organisation with clear pathways for career development. You’ll gain exposure to both support and project-based work, offering variety and the potential for fast-tracked progression. If this sounds like the right fit for you, please apply and we will be in touch!