Senior IT Support Technician

Description We are recruiting on behalf of our client for a Senior IT Support Technician, a pivotal role responsible for maintaining and optimising the IT infrastructure of a forward-thinking organisation. This is a hands-on position requiring technical expertise, a proactive approach, and excellent communication skills to deliver a seamless IT experience across the business. The Role: As the Senior IT Support Technician, you will: * Install, configure, and monitor IT hardware and servers. * Manage storage appliances and cloud solutions for optimal performance and security. * Maintain a secure and efficient network infrastructure, resolving connectivity issues promptly. * Oversee the IT Service Desk, ensuring SLA compliance and high levels of customer satisfaction. * Deliver training sessions, IT inductions, and system onboarding/offboarding processes. * Collaborate on IT projects, including system upgrades and process improvements. * Ensure adherence to IT policies and security protocols, including penetration testing and risk mitigation. * Liaise with vendors to guarantee effective delivery of IT services. Requirements The ideal candidate will possess: * Strong hardware troubleshooting and networking skills. * Proficiency in Windows, macOS, and mobile operating systems. * Familiarity with Active Directory, cloud services (AWS, Microsoft Azure), and security fundamentals. * Exceptional problem-solving skills and attention to detail. * A proactive and collaborative approach with a growth mindset. * Excellent organisational skills and the ability to manage multiple priorities. Key Performance Indicators: Success in this role will be measured by metrics such as: * First Call Resolution rates above 70%. * Critical issue resolution within four hours. * Customer satisfaction scores exceeding 85%. * Contributions to the knowledge base and completion of regular training. Benefits Salary Range: £30,000-£33,000 DOE Hours: 07:30-16:30, Monday to Friday; Full time, onsite Holiday Allowance: 25 days per year plus bank holidays (3 days of the 25 must be taken between Christmas and New Year)