Helpdesk Coordinator Hampshire Hybrid working £27,000 Benefits include: Company Pension Scheme Life Assurance Private Healthcare Professional Growth Opportunities 28 days including bank holidays Special Leave for birthdays and Christmas Employee Assistance Programme Casual Fridays Breakfasts and lunchesWild Recruitment are pleased to be partnered with an IT specialist client who are seeking a Helpdesk Coordinator in their search for a Helpdesk Coordinator This is a first line/helpdesk role so ideally you will have experience in a similar position and/or hold an education within IT/Cyber Security with a basic understanding of network infrastructure. Duties include: Dealing with customer enquiries and trying to resolve as first point of call Escalating issues to Engineers Provide technical support Raising tickets Ensure critical issues are communicated to management and customers in a timely Assist with post-incident analysis to identify root causes and recommend preventive measures Ideally you will have: Have experience in a similar first line/helpdesk role Have a good understanding of DELL, HP and Mac systems Proficient with Microsoft 365 products Hold a degree or education within IT or Cyber Have excellent customer service skills If you would like to know more about these roles, please get in touch with us today or apply Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job