Job Title: 1st Line Support Engineer Job Type: Permanent Location: Winchester / Remote Salary: £23,000 - £28,000 p/a £4k shift allowance (approx.) 1st Line Support Engineer - Role & Responsibilities Provide 1st line support to customers on a range of IT issues Adhere to specifics SLA's in response to issues Provide customers with regular updates on open issues and set appropriate expectations Proactively manage and monitor ticket queues Troubleshooting product issues or network-related problems Analysing and recommending solutions to problems Perform on call support for 24*7 customers as part of an out of hours rota 1st Line Support Engineer - Required Experience Microsoft Operating Systems 2 years' experience in IT Support (1st/2nd line level) Excellent communication skills Good telephone manner, good analytical and problem-solving skills, ability to learn quickly and cross apply knowledge Excellent customer service skills, taking pride in resolving issues for people Interviews: May 2025 Start Date: June 2025 How to Apply: Apply to Gary Hargreaves at X4 Technology to learn more about the role or connect with me on LinkedIn to hear about regular job updates available with X4 Technology