In Zara Home every interaction inspires. We believe in the power of people - in the emotion behind every conversation, the creativity in every solution, and the impact of a truly memorable experience. As a Customer Care Expert, you’ll be the heartbeat of our brand - connecting deeply with customers, understanding their needs, and guiding them with purpose and passion. This role isn’t just about service. It’s about creating moments that matter - experiences that leave a lasting impression and build genuine brand loyalty. Your Goal: To be fully focused on the customer - to inspire, support, and elevate their journey, building a customer experience with emotion. You’ll represent the brand not just in words, but in attitude, energy, and presence. You Bring: A goal-oriented mindset Passion for interior design Confident, clear, and warm communication The ability to influence and have an impact Strong organization A hunger to grow and evolve True cooperation and a sense of ownership Why Join Us? This isn’t just a role, it’s a chance to shape how our customers feel and keep them coming back, not just for what we offer but for how we make them feel. Are you ready to have an impact? Join us - and help shape a customer experience that makes them feel at home.