Senior Infrastructure Monitoring Engineer

Senior Infrastructure Monitoring Engineer About the Role: We are seeking an experienced and detail-oriented Senior Infrastructure Monitoring Engineer to join our growing MSP team. In this client-facing role, you will be responsible for managing infrastructure monitoring, backup systems, and remote management tools across a diverse client base. You’ll play a critical role in keeping systems stable, secure, and backed up — delivering proactive support and technical leadership across a range of technologies. Key Responsibilities: Oversee monitoring and alerting infrastructure across multiple client environments, ensuring alerts are efficiently triaged and addressed via ticketing systems Administer and support backup and disaster recovery solutions including Acronis, Datto, and Azure Backup, with regular validation and recovery testing. Configure, maintain, and optimize Remote Monitoring and Management (RMM) tools ConnectWise Asio including scripting, alert policies, patch management, and automation workflows. Tune monitoring platforms to reduce noise and increase issue visibility. Analyze logs, metrics, and performance data to proactively identify and remediate infrastructure issues. Collaborate closely with the secure networks, service desk, and technical teams for escalations and high-priority incident resolution. Build and maintain client-specific dashboards and reports reflecting system health, performance, and backup status. Document procedures, standards, and best practices for monitoring, backup, and RMM administration. Participate in on-call rotation and assist with after-hours incident response as needed. Requirements: Familiarity with administering and configuring RMM platforms like ConnectWise Automate, N-able, or Kaseya. Experience managing monitoring tools in multi-tenant environments. Strong hands-on experience with backup solutions Acronis, Datto, and Azure Backup. Working knowledge of Windows Server and Linux, cloud platforms (especially Azure), and networking fundamentals. Scripting experience (PowerShell, Bash, or Python) for task automation and custom RMM scripting. Strong troubleshooting and communication skills, with the ability to balance multiple client environments. Nice to Haves: Experience with PSA tools (e.g., ConnectWise Manage, Autotask). Certifications such as Microsoft Azure Administrator, CompTIA Server/Network, or vendor-specific RMM certifications. Understanding of compliance standards (HIPAA, SOC 2, GDPR) and how they relate to monitoring and backups.