Business Change Lead

Overview of role We are looking for a Business Change Lead to support effective implementation and adoption of new systems and processes. Based five days a week in our London office, this is a broad role which will require the role holder to be comfortable across the full spectrum of change activities, from leading engagement with senior team members to hands on production of training materials and communications artefacts. You will be an experienced change facilitator with a deep affinity for people coupled with commercial nous. With a wide toolkit you will be expert at discerning the most effective approaches for each varying situation. Key responsibilities and primary deliverables To be successful in the role, To review and refine the change management strategy, ensuring that it remains aligned with Zodiac Maritime’s values and the aims of the Transformation Programme. To deliver change impact assessments that enable the business to have visibility on the future a) understanding changes in business processes, b) reviewing, adapting & validating the Target Operating Model as required. To create and develop an engagement and communications strategy and plan a) for the Transformation Programme as a whole, ensuring a clear and compelling narrative, b) for each constituent project, using engagement & communication activity to create awareness and advocacy for the planned change. To develop & deliver appropriate change plans using multiple formats (comms, coaching, training, resistance management etc). To review and refine the learning strategy that defines the scope, approach and timing of end-user training, demonstrates how learning & knowledge transfer is assessed, determines the processes and tools for training material design & development and establishes the processes and tools for training delivery & evaluation. To create and maintain adoption & usage metrics, using evidence to support benefits tracking and so strengthen the transformation narrative. The ability & willingness to flex approach to create business change solutions and practices that are right sized for Zodiac. Relevant experience & education A solid understanding of how people go through a change and the change process. Experience with and knowledge of change management principles, methodologies and tools and the skill to know when and how to use them. Experience of planning, designing and implementing training programmes. Exceptional communication skills, both written and verbal. Excellent active listening skills. Ability to clearly articulate messages to a variety of audiences. Ability to establish and maintain strong relationships. Ability to influence others and move toward a common vision or goal. Flexible and adaptable; able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere. Organised with a natural inclination for planning strategy and tactics. Problem solving and root-cause identification skills. Able to work effectively at all levels of an organisation. Must be a team player and able to work collaboratively with and through others. Acute business acumen and understanding of organisational issues and challenges. Familiarity with project management approaches, tools and phases of the project life cycle. Experience with large-scale organisational change efforts. Change management certification or designation desired.